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How to use the Member Assistance Plan
The OHI Ontario counselling and referral service is available on a twenty-four hour around the clock basis. All you or an insured Dependent has to do is phone one of the following numbers, to be served in the language of your choice:
Contact Information
Call Organizational Health Incorporated (OHI) (Ontario)
TOLL FREE : 1-866-462-8047
PHONE : 1-905-896-8400
WebSite : www.orghealthinc.com
How does the plan work?
The plan provides counselling sessions related to each concern in any given year at no cost to you or your insured Dependent. Should longer-term or specialized counselling be required, OHI Ontario counsellors will make a referral to the appropriate professionals and agencies in the community. If referrals are required, attempts will be made to utilize the services of government agencies so the cost will be covered under the Provincial Health Plan or your Extended Health Care benefits. However, if fees are incurred for referral services, they become your responsibility.
Additional Information
A brochure describing the Member Assistance Plan in further detail and a fridge magnet are available by contacting the Administrative Agent.
Access to Services
Please call the Intake Coordinator at 905-896-8400 or toll-free at 1-866-462-8047. You will be asked for your name and address, and OHI will then look for a counsellor who is in your area and who would be a good fit to help address your specific concerns.
When OHI has confirmed that the counsellor is available, they will call you with their name and number and you can then call to schedule a time that works best for you.
To access the online E- Counselling, please visit the website www.orghealthinc.com and click on “Member Services”. Scroll down to “Launch member Services” and follow the instructions for New Member Registration.
LifeJourney is a new way to approach the Member and Family Assistance Program (MFAP). It is a single, integrated virtual service that provides you with 24/7 access to immediate, compassionate care. With LifeJourney, Eligible Members and Dependents have access to resources to help with a wide range of challenges such as financial and legal assistance, mental health support, nutritional consultations, and virtual care. Some of the resources provided include:
- Allied health professionals
- Case management
- Diagnoses
- Forms
- Lab work requests
- Mental health
- Prescriptions
- Specialist referrals
How does the program work?
While LifeJourney is a digital platform, you will be guided by a Care Advocate at every step of your journey. Your Care Advocate will help you find the right resources and put together a personalized treatment plan to help you reach your health and wellness goals.
How to use the program
LifeJourney works with vCare to have all your wellness resources – primary care and MFAP – in one convenient place. Once you activate your vCare account, you will have access to your extended LifeJourney resources. Best of all is that your eligible family members also have access to vCare and LifeJourney so that the whole family can stay healthy and well.
To begin your registration process, you will need to visit www.vcareregistration.com. You will be required to enter the following information: Email, province of residence, policy number, certificate number, and create a password.
As a first-time user of vCare, you will have to register your account. In this step, you will need your Benefit Card. In this registration process, you will be asked to provide your Policy Number which consists of the first six digits on your Benefit Card, and your Certificate Number which consists of the second set of ten digits on your Benefit Card. After registration, you will be prompted to download the app from Google Play or the iOS store. Search for the Telus Health Virtual Care App and proceed to download. After downloading, all you need to do is enter your email address and password you created during the registration process to access vCare.