How to use the Member Assistance Plan

The OHI Ontario counselling and referral service is available on a twenty-four hour around the clock basis. All you or an insured Dependent has to do is phone one of the following numbers, to be served in the language of your choice:

Contact Information  

How does the plan work?

The plan provides counselling sessions related to each concern in any given year at no cost to you or your insured Dependent. Should longer-term or specialized counselling be required, OHI Ontario counsellors will make a referral to the appropriate professionals and agencies in the community. If referrals are required, attempts will be made to utilize the services of government agencies so the cost will be covered under the Provincial Health Plan or your Extended Health Care benefits. However, if fees are incurred for referral services, they become your responsibility.

Additional Information

A brochure describing the Member Assistance Plan in further detail and a fridge magnet are available by contacting the Administrative Agent.

Access to Services

Please call the Intake Coordinator at 905-896-8400 or toll-free at 1-866-462-8047. You will be asked for your name and address, and OHI will then look for a counsellor who is in your area and who would be a good fit to help address your specific concerns.

When OHI has confirmed that the counsellor is available, they will call you with their name and number and you can then call to schedule a time that works best for you.

To access the online E- Counselling, please visit the website www.orghealthinc.com and click on “Member Services”. Scroll down to “Launch member Services” and follow the instructions for New Member Registration.